Suffredin- An Advocate for All of Us  
 

Accountability
Forest Preserves
Public Safety
Cook County Budget
Forest Pres. Budget
Property Tax Appeal
Health & Hospitals
Land Bank Authority
Policy Resolutions
Unsung Heroine

 

   
 
   
   
 
   
     
  Office phone numbers:  
   
 
 

The Cook County Code of Ordinances are the current laws of Cook County.

   
 

Search current and proposed Cook County Legislation in Larry's exclusive legislative library.

   
  Cook County has the largest unified trial court system in the world, disposing over 6 million cases in 1990 alone.
   
     
     
     



Patient gripes at Stroger are many

Wednesday, June 17, 2009
Chi-Town Daily News
by Alex Parker

Stroger Hospital falls below the national average in patient satisfaction, its chief medical officer told Cook County Health and Hospital System board members today.

Dr. Maurice Lemon said Stroger performed poorly on patient satisfaction surveys, though only 16 percent of patients issued the survey responded.

Chief among patients’ concerns were long wait times, bad attitudes among the staff and poor explanations of treatments.

“Patient satisfaction needs to be a higher priority for this staff,” Lemon said. It should be “a credo that drives the quality and care we deliver.”

Lemon listed a number of patient gripes, including that staff members were not receptive to patients' emotional needs, a lenghty discharge process and a lack of information from doctors and nurses.

The quarterly review of Stroger Hospital today also showed the hospital falls short of the national average in number of treatment areas.

Lemon told the Quality and Patient Safety Committee the hospital has fallen behind expectations in encouraging smoking cessation for patients suffering heart attacks, according to federal data. In addition, Lemon said Stroger ranks last out of 56 area hospitals in responding to heart attacks.

It also is far below standards in giving heart attack patients so-called “door-to-balloon” treatment, in which a tiny balloon is inserted into a patient’s heart to relieve symptoms.

“It’s not an easy thing, these time-limited issues,” Lemon said, because heart attack patients don’t “broadcast” the severity of their cases in the waiting room. Another complication, he said, was a lack of cardiology teams on-site at all times. Unlike Loyola University Medical Center, teams are on-call, and must be paged at night or on the weekend.

Lemon cited deficiencies in the hospital’s treatment of pneumonia patients. It falls far below the national average in giving antibiotics within six hours of admission, and below the average in offering a flu vaccine, as well.

But Lemon set a number of goals to improve performance, and said the hospital’s statistics are more updated than those processed by the federal government, which span six quarters in 2007 and 2008. The more recent numbers, Lemon said, allow the hospital to take immediate steps, which may not show up in federal surveys.

After Lemon’s presentation, committee chairman Luis Munoz seemed perplexed.

“You have a lot of issues there, and I don’t know where to start,” Munoz said.

In other business, committee members are pleased with the implementation of a new electronic records program, which they say allows better access to records, better coordination between departments and improved analysis of hospital capabilities.

The health system hopes to unveil and new and improved Web site by Oct. 1.

In addition, health system COO David Small said a sub-committee is moving forward to draft a plan that would eliminate smoking from health system campuses, including its three hospitals and satellite facilities.

Finally, hospital officials are still waiting from an official report from the Centers for Medicare and Medicaid, resulting from several infractions at the Stroger laboratories. If a plan for improvement submitted by the hospital is deemed inadequate, the hospital could lose federal funding for its labs.

Daily News Staff Writer Alex Parker covers public health. He can be reached at 773.362.5002, ext. 17, or alex [at] chitowndailynews [dot] org.



Recent Headlines

IMPORTANT MESSAGE FROM COMMISSIONER SUFFREDIN
Thursday, May 16, 2019
Special to suffredin.org

Cook County Assessor’s Office Publicly Releases Residential Assessment Code and Models
Thursday, April 18, 2019
Special to suffredin.org

EDITORIAL: Long in the MWRD pipeline, IG plan needs a yes vote
Wednesday, April 17, 2019
Chicago Sun-Times

Cook County Health Cuts Ribbon on Outpatient Center in Arlington Heights
Tuesday, April 16, 2019
Daily Herald

Celebrate Earth Day with the Forest Preserves of Cook County
Tuesday, April 16, 2019
Special to suffredin.org

Homeowners in Chicago have just a few weeks to get current on their 2017 property taxes - or risk losing their homes. WBEZ’s Odette Yousef reports.
Tuesday, April 16, 2019
WBEZ Chiacgo Public Radio

Editorial: The Foxx-Smollett questions for Inspector General Blanchard
Tuesday, April 16, 2019
Chicago Tribune

Cook County pet owners warned of spring coyote dangers
Monday, April 15, 2019
Chicago Sun-Times

Cook County inspector general to review prosecutors' handling of Jussie Smollett case
Saturday, April 13, 2019
Chicago Tribune

Foxx requests Cook County IG investigation into handling of Jussie Smollett case
Friday, April 12, 2019
Chicago Sun-Times

A challenge to one of Chicago's biggest draws for companies
Friday, April 12, 2019
Crain's Chicago Business

What Evanston's assessments tell us about the new assessor's new math
Friday, April 12, 2019
Crain's Chicago Business

$3.85 million granted in lawsuit against ex-Cook County forest preserve worker charged in fatal on-the-job crash
Thursday, April 11, 2019
Chicago Tribune

A Day in the Life of a Cook County Burn Crew
Wednesday, April 10, 2019
WTTW News

EDITORIAL: Splitting up the region’s sanitation board is an idea that stinks
Monday, April 08, 2019
Chicago Sun-Times

Lawmakers Look To Keep 10-Year-Olds Out Of Jail
Thursday, April 04, 2019

Property Tax Workshops Help Homeowners Appeal Assessments
Wednesday, April 03, 2019
Evanston RoundTable

Large crowds of Evanston residents turn out to appeal property tax assessments
Tuesday, April 02, 2019
Chicago Tribune

Family of slain cabbie accuses Cook County state's attorney's office of dodging FOIA request
Monday, April 01, 2019
Chicago Tribune

Property Tax Appeal Seminar Set For New Trier Township Residents
Monday, April 01, 2019
Journal and Topics Online

all news items

Paid for by Larry Suffredin and not at taxpayer expense. A Haymarket Production.
^ TOP