Suffredin- An Advocate for All of Us  
 

Accountability
Forest Preserves
Public Safety
Cook County Budget
Forest Pres. Budget
Property Tax Appeal
Health & Hospitals
Land Bank Authority
Policy Resolutions
Unsung Heroine

 

   
 
   
   
 
   
     
  Office phone numbers:  
   
 
 

The Cook County Code of Ordinances are the current laws of Cook County.

   
 

Search current and proposed Cook County Legislation in Larry's exclusive legislative library.

   
  Cook County is the second most populous county in the nation. It is the 19th largest government in the U.S.
   
     
     
     



Expecting new competition, Cook County health officials focus on customer service

Friday, March 26, 2010
ChicagoCurrent
by Alex Parker

Lee Kidd is 56 years old and HIV positive. And he’s fed up with the kind of customer service he receives at the Cook County Health and Hospitals System.

Kidd addressed health system leaders today at Stroger Hospital, complaining about wasting three hours trying to get his wisdom teeth pulled, only to find out the procedure wasn’t offered at the time for which his operation was scheduled.

But patients like Kidd may be heartened to know that customer service is very much on the minds of the county health system’s leaders.

With the national health care bill ushering in an era of more competition, health board leaders today expressed concerns about “systemic” problems in how employees respond to patients.

“We have to have the patient in the forefront, and I think this bill will enforce that in very short order,” said health board chairman Warren Batts.

With legions of uninsured people gaining access to health insurance, health board leaders know that the oft-maligned county health care system will be competing with other hospitals for patients that traditionally have turned to the county – and nowhere else.

CEO William Foley and his colleagues see big changes – and opportunities – ahead, in the wake of the sweeping changes approved this week by Congress. In 2014, millions of people will gain access to insurance, and officials at the health system foresee the opportunity to double its revenue.

But that depends on if people want to use the county’s health care system.

“Patients have a choice,” Foley said. “We need to position ourselves so they choose us.”

Customer service, long waiting times and employee attitudes have long been gripes of county patients, and system leaders acknowledge that if that perception doesn’t change, trouble is in store.

“If we can’t improve the quality and accessibility of what we do, the fact that we get better paid, will not matter because the patient will not care that we get better paid,” said health board member Benn Greenspan.

But to improve the patient experience, employees at Provident Hospital – which patients recommend to others less than half the time – are undergoing customer service training. Employees are cheering the four-hour sessions, said interim Chief Operating Officer Tony Tedeschi.

“They feel like we’re really giving them the educational piece that they need,” he said.

In addition to employee training, the health system is gearing up for its strategic plan, a document long in the making that will outline huge transformations in health care delivery.

At the heart of it is a series of comprehensive inpatient centers throughout the county, which Foley says will increase access to care. To that end, the new health care reform measures are in line with the county’s expected changes, said John Abendschien, a consultant assisting in drawing up the plan.

“The thrust of health reform would suggest that the vision and strategic direction that the county has embraced is not only relevant, but I would say it gives us the great impetus in … moving forward.”



Recent Headlines

State to implement additional mitigation measures in suburban Cook County
Monday, October 26, 2020
Cook County Department of Public Health

State Public Health Officials Announce COVID-19 Resurgence Mitigations to Take Effect in Regions 4 and 10 on October 28, 2020
Monday, October 26, 2020
Illinois Dept. of Public Health

NU will not host polling locations this Election Day
Sunday, October 25, 2020
Daily Northwestern

11 more chief judge’s employees, 3 more juvenile detention residents test positive for COVID-19
Sunday, October 25, 2020
Chicago Sun-Times

Coronavirus in Illinois updates: State reports 4,062 newly confirmed cases of COVID-19 and 24 additional deaths Sunday
Sunday, October 25, 2020
Chicago Tribune

COVID-19 in Illinois: 4,062 New Cases, 24 Additional Deaths
Sunday, October 25, 2020
WTTW News

Cook County opens voucher waiting list for first time in 20 years
Saturday, October 24, 2020
Chicago Crusader

Land of tears: ‘Desperate’ Illinois health care workers ‘seeing history repeat itself’
Friday, October 23, 2020
Chicago Sun-Times

Court orders Dorothy Brown to halt planned updates to ‘problematic’ new case management system
Friday, October 23, 2020
Chicago Sun-Times

Coronavirus in Illinois updates: Here’s what happened Oct. 23 with COVID-19 in the Chicago area
Friday, October 23, 2020
Chicago Tribune

Half of Illinois’ Counties Now at Warning Level for COVID-19
Friday, October 23, 2020
WTTW News

Budget-making this year is all kinds of ugly
Friday, October 23, 2020
Crain's Chicago Business

How cannabis is easing budget pain at city and county
Friday, October 23, 2020
Crain's Chicago Business

New York hospital executive officially appointed as next Cook County Health leader, vows to be ‘fiscally, financially resilient’
Thursday, October 22, 2020
Chicago Tribune

Meet the CEO who'll run Cook County Health
Thursday, October 22, 2020
Crain's Chicago Business

Here’s Why Suburban Cook County Lags In Processing Vote-By-Mail Ballots
Thursday, October 22, 2020
WBEZ News

Meet the New Yorker Tasked With Rescuing Cook County’s Public Health System
Thursday, October 22, 2020
WBEZ News

Cook County Board President Toni Preckwinkle proposes raising Forest Preserves budget next year with rainy day funds
Wednesday, October 21, 2020
Chicago Tribune

Mailing it in? Sluggish processing of suburban Cook County ballots making it more like vote-by-snail
Wednesday, October 21, 2020
Chicago Sun-Times

Delays leave suburban Cook voters wondering if their ballots will count
Tuesday, October 20, 2020
Chicago Sun-Times

all news items

Paid for by Larry Suffredin and not at taxpayer expense. A Haymarket Production.
^ TOP